You can find my offices at 7925 Redtail Place, Surrey
Payment Policy
Payment is required at the end of each session. Payment methods accepted: E transfer by Interac . An e-transfer is a very easy way of sending money, straight from your account to mine. This is how it works:
- The only assumption here is that you have online banking
- Have a bank that belongs to the Interac system (a few credit unions don’t)
The first thing to do is to send me an email to: smrrandle@shaw.ca If this is your first time visiting me please contact me prior to booking an appointment.
Extended Health Care Plans Coverage of Fees
Fees are not covered by BC Medical Services Plan but may be covered by some extended health plans. Please check to see whether your plan covers therapeutic services from a Registered & Master Therapeutic Counsellor. For extended health insurance plans you will be required to pay and then with the receipt you may be reimbursed by the insurance carrier. Please check with your employer to see what their coverage includes. Those registered with Mental Health or Family and Children Services and who have a case worker can also be covered. With the case workers approval the counsellor will bill directly to that particular service.
Appointment Policies
Missed Appointments
Missed appointments represent a loss of opportunity for someone else to receive services from me. Therefore, I would appreciate it if you would let me know as soon as possible if you will not be able to make your appointment.
Cancellation policies
If you call to advise me of a change prior to 24 hours, there will be no charge. If you change your appointment within 24 hours, your appointment fee will be charged. If you miss your session completely then we will assume that you are delayed and will wait for you throughout the booked session and the full fee will be charged.
On line counselling may provide a viable option. Technology has become an essential part of all of our lives – it can even be useful in personal growth work. While using the internet as a mode of communication for therapy may seem somewhat unconventional, online video conferencing is an effective, confidential and convenient alternative to face-to-face sessions. Using the computer to talk with a counsellor is similar to what you could expect from an office visit.
On Line Counselling is suitable for you if you:
* are over 18 years of age
* have a good command of the English Language
* are not suicidal at the time of your call
The program I use is Zoom, a free, high quality video conferencing program that allows us to see and hear each other using your computer and a webcam (and headset if you choose). Zoom is free to download off the internet, easy to install and set up, is free of adware/malware/spyware etc and, most importantly, is confidential. I send an invite to my clients and they can connect very easily.
Online counselling with me using is suitable for a large number of areas. It is effective for most of the issues people bring to me. However, personality disorders, bipolar, clinical depression and other serious disorders are not candidates for online counselling because in my opinion these require face-to-face sessions to be effectively treated.
If you are interested in seeing me , I offer a free 30-minute consultation session where we can meet one another and decide whether we are a good fit for the therapeutic process.
Is online therapy Confidential?
It may not be the ideal for everyone, but during these times it is a great opportunity to keep safe in the privacy of your car or your home. Yes, all Skype sessions are encrypted to ensure privacy and confidentiality. I follow the same ethical guidelines in my online therapy as I do in the in person therapy.
Please be prepared for change and be ready to work. I will take your needs very seriously and treat you with respect, empathy, and professionalism. I will be recommending homework suited to help you on your journey toward healing and emotional health.
If this is you, please fill out the form on the contact page, giving as much detail as you can. In the comments, please include your reason for counselling.
Rates are the same as in office counseling, as you will be given the same professional care and attention as if you were sitting across from me in my office. We will set an appointment and both agree to shut off other interruptions, such as phone, people and all distractions. You will be required to pay online through an interac e-transfer prior to our appointment.